Terms of service

1. Acceptance

These terms form a binding agreement between you, the customer, and MLJ, SASU, a French simplified joint stock company with share capital of 500.00 euros, registered at 934 769 837 R.C.S. Paris. By creating an account, requesting a demonstration or using the RetreatSeats service you accept these terms. If you accept on behalf of a company or a partnership, you confirm that you are authorized to bind it. If you do not accept, do not use the service.

2. The service

RetreatSeats is a web based registration and rooming system for residential retreats. It provides venue floor plans with named rooms and beds, registration of guests against specific beds, waiting lists and automatic bed release, staged payment schedules with reminders sent on your branding, collection and storage of signed waivers, health questionnaires and dietary information, printable rooming lists, kitchen sheets and arrival day key sheets, and reporting by session, venue and room. The service records payments made to you and reconciles them against guest balances. It does not act as a payment institution and never holds the money your guests pay you.

3. Eligibility and accounts

You must be at least eighteen years old and operating a genuine retreat, teaching or hospitality business. You are responsible for the accuracy of the account information you provide, for keeping your credentials confidential, and for everything done under your logins, including logins you issue to assistants, co hosts and facilitators. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been compromised, and we will help you secure it.

4. Acceptable use

Use the service for your own retreat operations. Do not attempt to access another customer's data, probe or interfere with the infrastructure, reverse engineer the software, resell access without a written agreement, upload malicious code, or use the service to send unsolicited bulk email. Do not store data you have no lawful basis to hold, and do not use the health questionnaire to collect information you do not genuinely need for the safety of your retreat. We may suspend an account that puts other customers, guest data or the platform at risk, and we will tell you why.

5. Subscription and billing

Three plans are available: One Retreat at $49 per month, Season at $129 per month and Retreat Business at $259 per month. All prices are in United States dollars and are billed monthly in advance on the date you subscribed. Prices are exclusive of any sales tax or VAT that applies to your business, which is added where required by law. Plan limits are those published on the home page at the time you subscribe. If you exceed the limits of your plan, for example by opening a ninth concurrent retreat on the Season plan, we will contact you and move you to the appropriate plan from the following billing period.

We may change subscription prices with at least thirty days' written notice to the email address on your account. A price change never applies to a period you have already paid for, and you may cancel before it takes effect.

6. Cancellation and refunds

You may cancel at any time from your account settings. Cancellation takes effect at the end of the billing period in progress, and the service stays fully available until then. We do not charge an exit fee and we do not require an annual commitment. Part months are not refunded, except where the service was unavailable for a prolonged period through our fault, in which case we credit the affected time. After cancellation your venues, floor plans and past rosters remain available for twelve months in case you return for the next season, and can be exported at any point during that window.

7. Customer data

You own the data you and your guests put into the service, including guest records, signed waivers, health questionnaires, dietary notes and payment histories. We process that data on your instructions in order to provide the service, and we do not use it to build products, train models or market to your guests. You are the controller of your guests' personal data and are responsible for having a lawful basis to collect it and for telling your guests how it is used. You can export your data in machine readable form at any time. On request we delete a customer's data within thirty days of a written instruction, subject to accounting records we are legally required to retain.

8. Availability and support

We aim for 99.9 percent monthly availability outside announced maintenance windows, and we schedule maintenance away from the January and September registration peaks whenever we can. Support is provided by email within one business day, and priority support with an onboarding call is included on the Retreat Business plan. We do not guarantee that the service will be free of every defect, and we will tell you honestly when something is broken and when we expect it fixed.

9. Warranty disclaimer

Except as expressly stated in these terms, the service is provided as it stands, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non infringement. You remain responsible for the operational decisions you take with the information the service shows you, including rooming allocations, refunds you grant and the adequacy of the waivers you use, which should be reviewed by your own insurer or legal adviser.

10. Limitation of liability

To the fullest extent permitted by law, the total liability of MLJ, SASU arising out of or relating to these terms is limited to the subscription fees you paid in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss, loss of profits, loss of anticipated bookings or loss of goodwill. Nothing in this clause limits liability for fraud, for willful misconduct, or for any liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify MLJ, SASU against third party claims arising from your unlawful use of the service, from content you upload, or from your failure to meet your own obligations to your guests, provided we notify you promptly of the claim and let you take a reasonable part in its defense.

12. Changes to these terms

We may update these terms to reflect changes in the service or in the law. Material changes are notified by email at least thirty days before they take effect, and continuing to use the service after that date means you accept the updated terms. If you do not accept them, cancel before the effective date and we will refund any period paid in advance beyond it.

13. Governing law and jurisdiction

These terms are governed by French law. The parties will try in good faith to resolve any dispute directly. Failing resolution, the courts of Paris, France, have exclusive jurisdiction, without prejudice to mandatory consumer protection rules that may apply where you live.

14. Contact

Questions about these terms go to MLJ, SASU, attention Jimenez Julien, at jimenezjulien42@gmail.com. The privacy policy that accompanies these terms is published at privacy policy, and publisher details are on the legal notice.